CORPORATE TRAINING

Stacia Williams provides image management training to organizations. She presents on the following topics in person or in a teleseminar format:

Presentation Power
This full-day, interactive workshop is designed for executives and entrepreneurs to give the edge that successful people share — the art of succinct and powerful communication. At the end of this workshop participants will be able to:

• Research, organize and deliver high-impact presentation
• Create positive, credible first impressions and connections with audience
• Control the "fear factor"
• Open with a bang and close with power
• Eliminate "information overload"
• Use memorable stories and examples to illustrate key points
• Tailor presentations to needs and concerns of target audience
• Avoid common faux pas of public speaking
• Use visual aids effectively
• Master the question and answer segment and much more

Private presentation coaching is also available. Ask about our specific training for CEOs.

Effective Communication in the Workplace and Beyond
This workshop is appropriate for employees at all levels. At the end of this workshop participants will be able to:

• Identify their communication style
• Understand and implement the concepts of active listening
• Give and receive positive and negative evaluations and feedback
• Understand his/her personality style (DiSC^®)
• Identify personal areas for improvement
• Practice better conflict resolution strategies

Customer Service: The Wow Factor
In today's business environment, just meeting customer expectations is not enough. This workshop is for any organization who wants their employees to outclass the competition and provide impressive customer service. At the end of this workshop participants will be able to:

• Recognize the importance of exceptional customer service
• Identify ways to create the Wow factor in the organization
• Improve relationship with customers/Help create customer loyalty
• Effectively deal with difficult customers

Business Etiquette: The Polished Professional
This seminar is for executives, managers and anyone who wants to take his/her career to the next level. At the end of this seminar, participants will be able to:

• Understand the importance of image management and personal branding
• Exude more confidence, polish and professional presence
• Create positive first impressions
• Dress for success in the workplace
• Understand the impact of non-verbal communications
• Deliver savvy introductions, handshakes and business card exchanges
• Manage meetings and telephone calls
• Entertain and dine for business
• Craft effective written and electronic communications

Dine like a Diplomat
In a rapidly expanding global economy, the negotiating process doesn't end when you leave the office. With many deals being negotiated over meals, executives are understanding the role that dining protocol plays in creating a positive first impression. Dine like a Diplomat is an interactive tutorial meal that is designed to polish dining skills and provide the nuances so necessary for a world-class competitor. Each participant is provided with an illustrated workbook to keep as a reference guide. Participants will learn and put into action:

• Business entertaining dos and don'ts
• Receiving lines
• Host & guest duties
• Toasting
• Styles of eating: American, Continental and Asian
• Silverware and napkin savvy
• Tipping
• The silent code of service
• Dinner conversation made easy
• Appropriate gift giving

All topics are customized for the audience and can range in length from a one-hour presentation to a full-day workshop. Contact Stacia Williams to discuss how she can make your next event leave lasting value.

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Stacia Williams   •   Nassau, Bahamas   •   (242) 325-5992   •     •  Stacia Williams' Blog