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Customer Service The WOW Factor

“Service standards keep rising. As competitors render better and better service, customers become more demanding. Their expectations grow. When every company's service is shoddy, doing a few things well can earn you a reputation as the customer's savior. But when a competitor emerges from the pack as a service leader, you have to do a lot of things right. Suddenly achieving service leadership costs more and takes longer. It may even be impossible if the competition has too much of a head start. The longer you wait, the harder it is to produce outstanding service.” William H. Davidow

This workshop is for any organization who wants their employees to project a polished professional presence and provide exceptional customer service that will not only help to anchor existing clients, but also attract new clients.

At the end of this workshop participants will be able to:

	Describe exceptional customer service.
	Identify the benefits and importance of exceptional customer service.
	Identify /Recognize barriers to the delivery of exceptional customer service.
	Recognize ways to create the Wow factor in the organization
	Help create customer loyalty
	Learn techniques to effectively deal with difficult, angry or upset customers.
	Demonstrate and use the concept of active listening
	Practice better conflict resolution strategies
	Recognize the importance of visual impact and appearance in business
	Recognize the power of nonverbal communication
	Learn soothing words and phrases to say no in a way that reduces conflict
	Recognize and adapt to specific customer behavior styles.
	Demonstrate how to measure customer satisfaction levels and take corrective steps if needed.
	Develop a personal action plan to improve customer service skills.

All topics are customized to meet your specific need and can range in length from a one-hour presentation to a full-day workshop. Contact Stacia Williams to discuss how she can make your next event leave lasting value.