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Effective Communication in the Workplace and Beyond

The single most important skill you have to have in business is to be able to communicate effectively with colleagues and customers.
In the workplace communication that is clear and concise promotes openness, improves relationships and helps to maintain productivity. On the other hand unclear communication can lead to dysfunction, low morale and adversely affects productivity and the bottom line.

This workshop is appropriate for employees at all levels. At the end of this workshop participants will be able to:

	Apply the principles of effective communication
	Identify personal learning and communication style
	Describe the impact that communication has in the workplace
	Demonstrate the concepts of active listening
	Give and receive positive and negative evaluations and feedback
	Understand his/her personality style (DISC®)
	Explain the four basic behavioral styles and how to adapt to each.
	Practice better conflict resolution strategies
	Capitalize on personal style for more effective communication.
	Describe the impact of body language and voice tones on communication.
	Explain the effective use of office communication tools such as the telephone and email.
	List strategies for dealing with difficult behaviors.
	Demonstrate how to deliver constructive feedback
	Demonstrate the use of open and closed questions.
	Explain the importance of body language in the listening process.
	Develop an action plan to improve communication skills.

All topics are customized to meet your specific need and can range in length from a one-hour presentation to a full-day workshop. Contact Stacia Williams to discuss how she can make your next event leave lasting value.